PRIVACY POLICY

Privacy Policy

Last Updated: October 16, 2026

Welcome to BeThrifted.pk. Your privacy matters to us, and we are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how BeThrifted ("we", "us", or "our") collects, uses, stores, and shares information when you visit our website, create an account, place an order, subscribe to updates, or contact our customer support team.

By using our website, you acknowledge this Privacy Policy. Where consent is required, we will request it separately.

1. Information We Collect

When you interact with BeThrifted.pk, we may collect the following information:

Personal and Contact Information

  • Full name

  • Email address

  • Mobile phone number

  • Billing and delivery addresses

  • Account information, if you register

Order and Transaction Information

  • Products purchased or added to your cart

  • Order history and payment status

  • Payment method and transaction references

  • Delivery and tracking information

  • Exchange, return, and refund requests

Website and Device Information

  • IP address and approximate location

  • Browser type and device information

  • Pages visited and products viewed

  • Website interaction and browsing activity

  • Cookies and similar tracking technologies

Customer Communications

We may retain information you voluntarily share when contacting us through email, WhatsApp, website forms, or customer support channels.

Payment information may be processed by secure third-party payment providers. We do not require customers to share sensitive card information through WhatsApp or email.

2. How We Use Your Information

We collect and process personal information for legitimate business purposes, including:

  • Processing, confirming, and fulfilling orders

  • Arranging deliveries and sharing tracking information

  • Providing customer service and resolving complaints

  • Managing product exchanges, returns, and refunds

  • Detecting suspicious transactions and preventing fraud

  • Improving our website, products, and shopping experience

  • Sending important order-related notifications

  • Sending promotions, new arrivals, and special offers where permitted

  • Understanding website traffic and customer preferences

  • Complying with applicable legal and regulatory requirements

We use only the information reasonably necessary for these purposes.

3. Marketing Communications

With your permission or where otherwise permitted by applicable law, BeThrifted may send promotional information about:

  • New clothing arrivals and collections

  • Exclusive discounts and seasonal sales

  • Special offers and promotional campaigns

  • Abandoned cart reminders

  • Updates about BeThrifted products and services

You can unsubscribe from marketing emails using the unsubscribe link provided in those messages.

You may also contact us to request that promotional WhatsApp or SMS messages stop.

Opting out of marketing will not prevent essential communications regarding your orders or customer support requests.

4. Cookies and Tracking Technologies

BeThrifted.pk uses cookies and similar technologies to support website functionality and improve your shopping experience.

These technologies may help us:

  • Remember your shopping cart and preferences

  • Keep customers signed in

  • Understand website performance

  • Measure traffic and customer engagement

  • Improve advertising relevance, where enabled

Some cookies are necessary for the operation of the website, while others may support analytics and marketing.

You can control cookies through your browser settings and any available cookie preference controls on our website. Disabling certain cookies may affect website functionality.

5. How We Share Your Information

We may share relevant personal information with trusted service providers when necessary to operate our business.

These may include:

  • Shopify: For website hosting, online store management, and order processing.

  • Courier Partners: For delivery, shipment tracking, and delivery-related communication.

  • Payment Providers: For payment verification, processing, and refunds.

  • Technology Providers: For website maintenance, analytics, security, and customer support.

  • Marketing Services: Where used and permitted, for sending promotions and measuring advertising effectiveness.

We do not sell customer contact lists or personal information to unrelated third parties for their independent marketing purposes.

We may also disclose information when required by applicable law, a valid legal request, or to protect the rights, safety, and security of our customers and business.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

Our online store operates using Shopify's eCommerce infrastructure, and supported payment transactions are handled through the relevant payment providers.

However, no online system or electronic transmission can be guaranteed completely secure.

Customers are encouraged to protect their account credentials and avoid sharing passwords, OTPs, or sensitive payment details.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Process and manage orders

  • Maintain business and financial records

  • Provide customer support

  • Resolve disputes and investigate fraud

  • Meet applicable legal and regulatory obligations

When information is no longer needed, we take appropriate steps to delete it, anonymize it, or securely retain it where required by law.

8. Your Privacy Rights

Subject to applicable laws and legitimate business requirements, you may contact us to:

  • Request access to your personal information

  • Correct inaccurate or outdated details

  • Request deletion of eligible personal information

  • Withdraw consent for optional marketing activities

  • Request information about how your data is handled

We may need to verify your identity before processing certain privacy requests.

Some information may need to be retained for legal, accounting, fraud prevention, or dispute resolution purposes.

For privacy-related requests, contact help@bethrifted.pk.

9. Third-Party Websites

Our website may contain links to external websites, payment services, social media platforms, or courier tracking portals.

These third parties may maintain their own privacy policies and data-handling practices.

We encourage customers to review the privacy policies of external services before providing personal information.

10. International Data Processing

Some technology providers supporting our website may process or store information outside Pakistan.

When using such services, we take reasonable steps to work with providers that maintain appropriate data protection and security practices.

11. Children's Privacy

BeThrifted.pk is not intended for children to independently make purchases without the involvement of a parent or legal guardian.

We do not knowingly collect personal information directly from children for independent marketing purposes.

If you believe a child has provided personal information inappropriately, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, website functionality, service providers, or legal requirements.

Any updates will be published on this page with a revised "Last Updated" date.

13. Contact Information

If you have questions about our Privacy Policy or how your personal information is handled, please contact us.

BeThrifted.pk

Your trust matters to us. We are committed to making your shopping experience secure, transparent, and enjoyable.